Refund policy

Return & Refund Policy — Anchor & Tide Apothecary™

We want you to love your order. If something isn't right, here's how we handle it:

Returns
We accept returns within 14 days of delivery for unopened, unused items in their original packaging. Due to the nature of our products (herbs, ritual supplies, crystals, and handmade items), we cannot accept returns on opened or used items.

To initiate a return, email us at anchorandtideapothecary@gmail.com with your order number and reason for return. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5–7 business days to your original payment method.

Damaged or Lost Orders
If your order arrives damaged or is lost in transit, please contact us within 5 business days of the expected delivery date at anchorandtideapothecary@gmail.com with your order number and photos (if applicable). We will arrange a replacement or full refund.

Non-Returnable Items
- Digital downloads
- Gift cards
- Opened herbs, botanicals, or ritual consumables

Questions?
Contact us at anchorandtideapothecary@gmail.com — we're happy to help.